Exchange Policy
At hiteshcreatoins.in we accept exchanges within 7 days of purchase. You can exchange your
purchases for SIZE DIFFERENCES or DEFECTS only. WE FOLLOW A “NO REFUNDS”
POLICY STRICTLY. We request you to make your orders carefully, online or at the stores.
For an exchange, the product must be in its original saleable condition. (Including: hangers, poly bags, hang tags on garments, stickers, fasteners, etc., if any)
Please Note:
· To ensure the best quality of our stocks reaches you always, WHITE UNIFORMS (i.e. White tops and White bottoms) and INNERWEAR SHALL NOT BE EXCHANGED in any circumstances. You are advised to be completely sure of the sizes for these products before you buy.
· CUSTOMIZED / PERSONALIZED AND MADE TO ORDER ITEMS cannot be exchanged/cancelled once they have entered the production stage or have been dispatched to you.
While we try hard and ensure all products to be defect free, however, if any of our products is damaged/defective, we have no problems in acknowledging it and replacing it for you. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. We understand and are happy to exchange, replace or repair any such damaged or defective goods for you but we hope our customers respect the intentions behind the policy and don't abuse it. Following shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Products with tampered or missing labels;
• Any damage / defect which are not covered under the manufacturers’ warranty;
• Any product that is returned without all original packaging and accessories, including the box/wrappers, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;
When and how can I change/edit an order?
You cannot change/edit a confirmed order. The order will be deemed confirmed when we receive intimation of payment credit from our Payment gateway. Strictly, cancellations or refunds will not be permitted. Once your order payment has been cleared, you cannot make any more changes and the order shall be deemed to be confirmed. All confirmed orders shall not be cancelled/refunded
How to Ship for an Exchange:
To exchange an item, u need to visit our store and get it exchange there only. Our store remains open 10:00 AM to 5:00 PM IST from Monday to Saturday.
Please Note: Any items that show signs of wear or have been altered, resized or damaged cannot be accepted for exchange.
For an exchange, the product must be in its original saleable condition. (Including: hangers, poly bags, hang tags on garments, stickers, fasteners, etc., if any)
Please Note:
· To ensure the best quality of our stocks reaches you always, WHITE UNIFORMS (i.e. White tops and White bottoms) and INNERWEAR SHALL NOT BE EXCHANGED in any circumstances. You are advised to be completely sure of the sizes for these products before you buy.
· CUSTOMIZED / PERSONALIZED AND MADE TO ORDER ITEMS cannot be exchanged/cancelled once they have entered the production stage or have been dispatched to you.
While we try hard and ensure all products to be defect free, however, if any of our products is damaged/defective, we have no problems in acknowledging it and replacing it for you. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. We understand and are happy to exchange, replace or repair any such damaged or defective goods for you but we hope our customers respect the intentions behind the policy and don't abuse it. Following shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Products with tampered or missing labels;
• Any damage / defect which are not covered under the manufacturers’ warranty;
• Any product that is returned without all original packaging and accessories, including the box/wrappers, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;
When and how can I change/edit an order?
You cannot change/edit a confirmed order. The order will be deemed confirmed when we receive intimation of payment credit from our Payment gateway. Strictly, cancellations or refunds will not be permitted. Once your order payment has been cleared, you cannot make any more changes and the order shall be deemed to be confirmed. All confirmed orders shall not be cancelled/refunded
How to Ship for an Exchange:
To exchange an item, u need to visit our store and get it exchange there only. Our store remains open 10:00 AM to 5:00 PM IST from Monday to Saturday.
Please Note: Any items that show signs of wear or have been altered, resized or damaged cannot be accepted for exchange.